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Services/Support Coordinator

Customer Service Oriented
Data Analysis
Database
Data Entry
MS Office
Operations
Organizational Skills
Description:

Job Title: Services/Support Coordinator

We have an exciting opportunity for a coordinator in the support of Test and Measurement service solutions. This Services and Support Coordinator position is for a key individual who will work at our facility in Nashua NH supporting both internal and external customer’s experience with Keysight solutions, processes, and services.

Duties:

  • Act as the point of Contact for Nashua's contracted customers. Manage the processing of all completed work, contracted and per incident.
  • Be prepared for inquiries by contracted customers for all assets in Keysight's control, including outsourced, tracking, holds and exceptions.
  • You'll be responsible for the quality of Nashua's deliverables; certificates and data being published and the Clean and Close process.
  • Review the OSRP delivery processes, implementing improvements and update the OSRP Service Delivery Guides as needed.
  • Enter, Maintain, and support data entry in various systems to support delivery operations.
  • Establish and maintain close communication with both internal organization and external customers to ensure optimal performance in support services and contractual obligations.
  • Communicates with customers for issue resolution and response.
  • Solves a broad range of service / support requests varying in scope and complexity.

Qualifications:

  • Solid working knowledge of Windows OS and MS Office applications including Outlook, Teams, and Excel.
  • Experience with database tracking and management systems.
  • Strong interpersonal skills to work with internal and external customers.
  • Strong attention to details, ability to multitask and organizational skills.
  • Will require understanding of general and technical aspects of various contract requirements and processes.
  • Need to be able to document processes and work instructions.
  • Ability work with reports and perform data analysis.
  • Must have the ability to work in a team environment and provide responsive customer service to team members with constant interruptions.

Hourly Pay Rate Range (dependent on location, experience, expectation): Pay Range: $27.00/hour - $29.00/hour W-2. Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met). Work Schedule: Monday thru Friday, 7:30 AM to 5:00 PM (40 hours/week). This position is fully on-site. Remote/Hybrid are not an option for this role. Keysight Location: 22 Cotton Road, Nashua, NH 03063. Contract Duration: 24 months.

QUALIFICATION/ LICENSURE :
  • Work Authorization : Green Card, US Citizen
  • Preferred years of experience : 3+ Years
  • Travel Required : No travel required
  • Shift timings: 7:30 AM to 5 PM
Job Location Nashua, New Hampshire
Pay USD 27.00 - USD 29.00 Per Hour
CONTRACT DURATION 24 month(s)