Job Title: Services/Support Coordinator

We have an exciting opportunity for a coordinator in the support of Test and Measurement service solutions. This Services and Support Coordinator position is for a key individual who will work at our facility in Nashua NH supporting both internal and external customer’s experience with Keysight solutions, processes, and services.

Duties:

• Act as the point of Contact for Nashua's contracted customers. Manage the processing of all completed work, contracted and per incident.
• Be prepared for inquiries by contracted customers for all assets in Keysight's control, including outsourced, tracking, holds and exceptions.
• You'll be responsible for the quality of Nashua's deliverables; certificates and data being published and the Clean and Close process.
• Review the OSRP delivery processes, implementing improvements and update the OSRP Service Delivery Guides as needed.
• Enter, Maintain, and support data entry in various systems to support delivery operations.
• Establish and maintain close communication with both internal organization and external customers to ensure optimal performance in support services and contractual obligations.
• Communicates with customers for issue resolution and response.
• Solves a broad range of service / support requests varying in scope and complexity.

Qualifications:

• Solid working knowledge of Windows OS and MS Office applications including Outlook, Teams, and Excel.
• Experience with database tracking and management systems.
• Strong interpersonal skills to work with internal and external customers.
• Strong attention to details, ability to multitask and organizational skills.
• Will require understanding of general and technical aspects of various contract requirements and processes.
• Need to be able to document processes and work instructions.
• Ability work with reports and perform data analysis.
• Must have the ability to work in a team environment and provide responsive customer service to team members with constant interruptions.

Hourly Pay Rate Range (dependent on location, experience, expectation): Pay Range: $27.00/hour - $29.00/hour W-2. Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met). Work Schedule: Monday thru Friday, 7:30 AM to 5:00 PM (40 hours/week). This position is fully on-site. Remote/Hybrid are not an option for this role. Keysight Location: 22 Cotton Road, Nashua, NH 03063. Contract Duration: 24 months.