Job Title: Services/Support Coordinator

Position Details:

• 100% onsite at 22 Cotton Road; Nashua, NH 03063.
• Work Schedule: Monday thru Friday, 40 hours/week.
• 24-months contract (Target Start/End Dates: 10/27/2025 - 10/26/2027).
• Local Candidates Only.

We have an exciting opportunity for a coordinator in the support of Test and Measurement service solutions. This Services and Support Coordinator position is for a key individual who will work at our facility in Nashua NH supporting both internal and external customer’s experience with Keysight solutions, processes, and services.

Duties:

• Act as the point of Contact for Nashua's contracted customers. Manage the processing of all completed work, contracted and per incident.
• Be prepared for inquiries by contracted customers for all assets in Keysight's control, including outsourced, tracking, holds and exceptions.
• You'll be responsible for the quality of Nashua's deliverables; certificates and data being published and the Clean and Close process.
• Review the OSRP delivery processes, implementing improvements and update the OSRP Service Delivery Guides as needed.
• Enter, Maintain, and support data entry in various systems to support delivery operations.
• Establish and maintain close communication with both internal organization and external customers to ensure optimal performance in support services and contractual obligations.
• Communicates with customers for issue resolution and response.

Requirements:

• Minimum of 3 years relevant experience.
• Solid working knowledge of Windows OS and MS Office applications including Outlook, Teams, and Excel.
• Experience with database tracking and management systems.
• Strong interpersonal skills to work with internal and external customers.
• Strong attention to details, ability to multitask and organizational skills.
• Will require understanding of general and technical aspects of various contract requirements and processes.
• Need to be able to document processes and work instructions.
• Ability work with reports and perform data analysis.
• Must have the ability to work in a team environment and provide responsive customer service to team members with constant interruptions.

Pay Transparency:

• This is the pay range that Magnit reasonably expects to pay someone for this position is $27.00/hour - $29.00/hour W-2.
• Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).