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Service Technical Support

Adjustments
Automated Testing
Calibration
Correspondence
Customer Interaction
Maintenance
Metrology
Service Center
Technical Support
Description:

Job Title: Service Technical Support

Responsibilities:

  • Calibrate and perform adjustments on Electronic Measurement and Test Equipment
  • Use test automation platforms and software to calibrate Measurement and Test Equipment
  • Perform manual calibration procedures on Measurement and Test Equipment
  • Solve problems requiring breadth/depth of knowledge of calibration, metrology principles, and preventative maintenance techniques
  • Recommend corrective actions resulting in solutions that are cost effective and enhance the process
  • Use software skills and/or technical ability to fix, enhance or develop calibration procedures
  • Ensure that all changes are approved and documented appropriately
  • Take ownership of commitments and deliver on them
  • Use daily work schedules to appropriately factor volume, priority, customer expectations, and service center goals into decision making processes
  • Maintain high workmanship standards and deliver on commitments
  • Provide consistent, solid contribution to team and service center delivery goals
  • Maximize the use of existing assets, multi-task effectively, and ensure resources are used properly

Requirements:

  • This position requires a 2 year technical degree or equivalent training/certification
  • Associates/Technical degree
  • Requires a minimum of 5 years directly related experience in calibration, with typically 7 to 10 years of experience
  • Solid working knowledge of Windows, MS Excel, MS Word and Outlook
  • Maintain a positive attitude and provide constructive dialogue with respect to business strategies, direction and policies
  • Understand the service business and remains flexible to changing business needs
  • Communicate effectively with internal and external customers
  • Initiate customer interaction when appropriate
  • Resolve technical problems and provide advice on set-up, applications and issues related to compatibility
  • Escalate issues when necessary and maintains ownership through resolution - This is done verbally or via written correspondence
  • Learn new, emerging technologies rapidly
  • Quickly become proficient in calibration support and adjustment as new products are introduced
  • Takes initiative and seeks to expand overall education/experience level

Hourly Pay Rate Range (dependent on location, experience, expectation): Pay Range: $40.00/hour - $50.00/hour W-2. Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met). Work Schedule: Monday thru Friday, 7:00 AM to 3:30 PM (40 hours/week). Keysight Location - Onsite: 700 Lairport Street, El Segundo, CA 90245. Contract Duration: 23 months.

QUALIFICATION/ LICENSURE :
  • Work Authorization : Green Card, US Citizen
  • Preferred years of experience : 7+ Years
  • Travel Required : No travel required
  • Shift timings: 7 AM to 3:30 PM
Job Location El Segundo, California
Pay USD 40.00 - USD 50.00 Per Hour
CONTRACT DURATION 23 month(s)