Job Title: Service Technical Support

Responsibilities:

• Calibrate and perform adjustments on Electronic Measurement and Test Equipment
• Use test automation platforms and software to calibrate Measurement and Test Equipment
• Perform manual calibration procedures on Measurement and Test Equipment
• Solve problems requiring breadth/depth of knowledge of calibration, metrology principles, and preventative maintenance techniques
• Recommend corrective actions resulting in solutions that are cost effective and enhance the process
• Use software skills and/or technical ability to fix, enhance or develop calibration procedures
• Ensure that all changes are approved and documented appropriately
• Take ownership of commitments and deliver on them
• Use daily work schedules to appropriately factor volume, priority, customer expectations, and service center goals into decision making processes
• Maintain high workmanship standards and deliver on commitments
• Provide consistent, solid contribution to team and service center delivery goals
• Maximize the use of existing assets, multi-task effectively, and ensure resources are used properly

Requirements:

• This position requires a 2 year technical degree or equivalent training/certification
• Associates/Technical degree
• Requires a minimum of 5 years directly related experience in calibration, with typically 7 to 10 years of experience
• Solid working knowledge of Windows, MS Excel, MS Word and Outlook
• Maintain a positive attitude and provide constructive dialogue with respect to business strategies, direction and policies
• Understand the service business and remains flexible to changing business needs
• Communicate effectively with internal and external customers
• Initiate customer interaction when appropriate
• Resolve technical problems and provide advice on set-up, applications and issues related to compatibility
• Escalate issues when necessary and maintains ownership through resolution - This is done verbally or via written correspondence
• Learn new, emerging technologies rapidly
• Quickly become proficient in calibration support and adjustment as new products are introduced
• Takes initiative and seeks to expand overall education/experience level

Hourly Pay Rate Range (dependent on location, experience, expectation): Pay Range: $40.00/hour - $50.00/hour W-2. Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met). Work Schedule: Monday thru Friday, 7:00 AM to 3:30 PM (40 hours/week). Keysight Location - Onsite: 700 Lairport Street, El Segundo, CA 90245. Contract Duration: 23 months.